Work With Us

Information Support Officer (Permanent Part-Time)

Location: Donegal

Salary range: €21,810.20 per annum

Experience: 1 Years' experience of handling a diverse range of callers - both in-person and by phone. At least 2 years' experience in providing varied admin support in an office environment. / Educated to Leaving Certificate level.

Closing date: Fri, 10 May 2024

Description:

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of over 12,000 volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas. 

The Role:

We are currently looking to recruit a Information Support Officer to join our North West Regional team in Raphoe, Donegal. The post holder will have responsibility for providing a point of contact for service users to the Society who contact the Society by telephone, email, letter and in person seeking assistance/information are directed to the appropriate Conference. To treat those approaching the Society for help with dignity and respect in accordance with quality visitation guidelines. This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.

Candidate Requirements:  

• Educated to Leaving Certificate, however an office administration / secretarial or computer course would be beneficial.
• One years' experience of handling a diverse range of callers - both in-person and by telephone is essential.
• Experience of working within a busy information environment is desirable.
• At least two years' experience in providing varied administrative support in an office environment.
• An in-depth knowledge of the geography of the North West Region.
• Proficient in IT - MS Word, Excel, PowerPoint, and experience with a CRM database is desirable.
• Excellent organisation and administrative skills.
• Ability to work on own initiative or as part of team.
• Excellent communication (written and verbal)  and interpersonal skills.

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Full job description for this role and list of associated benefits can be found here: Job Description; Information Support Officer NW April 2024.pdf

​If you meet these requirements and have the desire to join one of Ireland’s best known, trusted, and respected not-for-profit organisations please click 'Apply for this job'.

Appointment is subject to Garda Vetting and satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.

​PLEASE NOTE: If you are interested in being considered for this ​position, please apply as soon as possible as the role may be closed in advance of the date shown above due to high volume of applications.

​SVP is an Equal Opportunities Employer