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Feedback and Complaints

We welcome feedback (both positive and negative) so we can continue to improve in this regard.

The purpose of the SVP Complaints Policy and Procedure is to:

  • Offer a mechanism for those whom we assist to complain.
  • Ensure that all complaints are considered and responded to promptly, fairly and sensitively.
  • View feedback and complaints constructively as part of our organisations learning process and accountability.
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