What to expect

When you contact us to request help, we will take your details. An SVP volunteer will then contact you to arrange to visit you. This may take up to 10 days depending on the day you requested help as our volunteers only meet once a week.

Request Help Steps

1

Take the first step

Please be reassured that your personal information is held in strict confidence and is used only for the purpose of providing a suitable service to you. Your information will not be passed on to any third party without your express permission. The Society is committed to being compliant with all Data Protection Laws and respecting the information of people we assist. For further information on how we process your data in a responsible and confidential manner please see our Privacy Statement

2

SVP will get in touch

When someone contacts us and we have a record of their details, and the information is passed onto your local branch of SVP. A volunteer will make contact with you through a private number and you can discuss your particular problems in depth with a friendly person who makes no judgement on the situation.

3

A helping hand

Your local SVP Conference may offer one or more of the following types of help:

  • Friendship and Support
  • Help with money issues
  • Information about other services you can use
  • Advocating for you when talking to other organisations that can help
  • Negotiating with organisations you may owe money to

How to get help from SVP

We hope we can help you as much as possible and do not be afraid of contacting us.

Benefits for applying online

  • Free Details logged directly into our system
  • Time to compose your thoughts and complete the form in your own time

Maybe not if...

  • You need to speak to someone urgently
  • You want to talk to a person directly
  • You can vocalise your issues better than writing them down
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