What to expect
As support is provided by volunteers, it can take time to arrange a visit and/or a phone call. We’ll be in touch as soon as possible and we appreciate your patience.
Please be aware that SVP is not an emergency service.
- Where possible, we will ring you beforehand to arrange a visit. This phone call may be from a private number.
- Two of our volunteers will visit you - volunteers are not permitted to visit you on their own.
- SVP volunteers will respect your privacy and must follow our guidelines about confidentiality.
- Our service is non-judgemental and you can expect to be treated with courtesy and respect.
- As every situation is different, SVP volunteers will provide advice and/or assistance based on your specific needs. It may take more than one visit to provide the help you need.
Our support includes:
- Offering friendship and a listening ear
- Providing practical help with financial problems
- Providing information about other organisations that also may be able to help you.
- Help with explaining your case to other organisations.
- Assistance with education
Get help in 3 simple steps
Take the first step
Your personal information is held in strict confidence and is used only for the purpose of providing a suitable service to you. It will not be passed on to any third party without your expressed permission.
The Society is committed to being compliant with all Data Protection Laws and respects the information of people we assist. For more on how we process data in a responsible and confidential manner see our Privacy Statement
We will get in touch
When you contact us we will take a record of your details. This information is passed onto your local branch of SVP. A volunteer will contact with you, possibly through a private number. You can discuss issues together in depth. This friendly person will make no judgement on the situation.
A helping hand
Local SVP Conferences may offer one or more types of help:
- Friendship and support
- Help with money issues
- Information about other services available to you
- Advocate for you with other organisations that can help
- Negotiate with organisations you may owe money to
How to get help from SVP
We're here for you. Don't hesitate to contact us.
Benefits applying online
- It's free. Details are logged directly into our system
- Time to compose your thoughts and complete the form in your own time
Maybe not if...
- You need to speak to someone urgently
- You want to talk to a person directly
- You can vocalise your issues better than writing them down
