Home NewsArrangements for energy customers during Covid-19 restrictions
16 March 2020
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Arrangements for energy customers during Covid-19 restrictions
SVP has been engaging with the Commission for the Regulation of Utilities (CRU) and all energy suppliers for the past number of days to make sure arrangements are in place for low income and vulnerable customers during Covid-19 restrictions.
From tomorrow (17th of March) the following measures will come into effect:
A moratorium on all energy disconnections until the 29th of March.
As Gas PAYG meters cannot be topped up online, suppliers will increase emergency credit from €10 to €100 on all cards topped up from the 17th of March onwards. To activate this credit, you must present your card at your nearest outlet. You don’t have to top up the card to activate this credit but if possible, it is recommended that you add credit from your own funds to avoid difficulties at a later date. Unfortunately, customers who have mobility issues or who are already self-isolating will have to rely on friends and family members to activate this emergency credit. Please follow HSE guidelines and hand washing etiquette if you are assisting someone who is self-isolating.
Bill customers who are experiencing financial or payment difficulties are asked to get in touch with their supplier as soon as possible to make arrangements.
Electricity PAYG customers are encouraged to top up online or over the phone. Emergency credit levels for PAYG electricity will remain at €10 but will be kept under review.
It is recommended to only use emergency credit in an emergency, as this credit will have to be paid back at a later date.
The situation is evolving rapidly, and these measures will be monitored and kept under review until restrictions are lifted. Please continue to follow official advice from trusted sources.
SVP has also written to the Minister for Employment Affairs and Social Protection asking that the Fuel Allowance period be extended to the end of April to help households with the additional energy costs they may have in the coming weeks.