ISO Team Lead - Dublin (Permanent Full time)
Location: SVP House, Dublin 1
Salary range: €55,965 per annum; paid monthly
Experience: Third level qualification in Management, Leadership or Social Care (minimum Level 7), or 3–5 years’ full-time experience in an Information Support, Call Centre, or comparable role within the voluntary/community sector.
Closing date: Fri, 13 Mar 2026
Description:
SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.
The Role:
We are currently looking to recruit a ISO Team Lead (Permanent Full Time - 37.5 hours per week) to join our Regional Officer - East team in East Region Offices, Dublin 1. The post holder will have responsibility for developing and lead the Team of Information Support Officers (ISO) Team, both staff and volunteers as well as service delivery and direct line management duties. Taking direction form the Regional Coordinator the ISO Team Leader will manage the East Region Information Support function and in addition to service delivery will ensure that all customer service objectives and standards are met. This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.
Education, Experience, Knowledge and Skills Required
Education
• Third level qualification in Management, Leadership or Social Care (minimum Level 7), or 3–5 years’ full-time experience in an Information Support, Call Centre, or comparable role within the voluntary/community sector.
Experience
• Minimum of 2 years’ full-time experience in a management or leadership role working with multiple stakeholders.
• Front-line leadership or management experience in a client service environment, ideally within the voluntary or community sector.
• Experience of staff supervision, training, recruitment and change management.
• Experience in operational planning and service development.
• Experience of floor management in a call centre or customer/client service environment.
• Experience working with CRM systems.
• Experience producing, analysing and presenting reports.
Desirable Experience
• Safeguarding / Designated Liaison Person (DLP) experience.
• Information systems development experience.
• Experience contributing to social policy development.
Skills
• Strong problem-solving ability.
• Ability to develop and implement referral guidelines.
• Effective delegation skills, with the ability to work on own initiative and take direction as required.
• Ability to support and guide staff within a service delivery environment.
• Ability to remain calm, professional and approachable when managing complex situations.
• Excellent written and verbal communication skills.
Knowledge
• Knowledge of the Society and its mission and values.
• Understanding of the needs and issues facing people who are poor or disadvantaged.
Full job description for this role and list of associated benefits can be found here: ISO Team Lead - Job Description 02.2026.pdf
If you meet these requirements and have the desire to join one of Ireland’s best known, trusted, and respected not-for-profit organisations please click 'Apply for this job'.
Appointment is subject to Garda Vetting and satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.
PLEASE NOTE: If you are interested in being considered for this position, please apply as soon as possible as the role may be closed in advance of the date shown above due to high volume of applications.
SVP is an Equal Opportunities Employer
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